How does the Plan Pause Feature Work?

Plan Pause requests allow you to pause your subscription on a 3-month or 6-month plan. It builds flexibility into projects, and also provides the opportunity to have some time “in the bank” should a project be completed in a much shorter time than anticipated. There are limits on the number of Pause Requests and the Total number of months that a plan can be paused (Total Pause Duration).

For example, a 6-month subscription can be paused 2 times but the total time paused can not exceed 6 months. This in effect allows you to extend a 6-month subscription out to a maximum of 12 months overall, but keep in mind that we are only working for you during 6 of those 12 months.

It should be noted that Plan Pause allows months and not hours to be “banked”. For example, if a 6-month subscription is active but the project is completed in 5 consecutive months, then that final month can be kept “in the bank” and can be reactivated at any time within 12 months from the initial plan commencement. If there are hours left over in that fifth month then we will continue to work on the project or provide add-on services until the hours have been achieved.