Privacy Policy

This Privacy Notice is limited to the following :

  • Information you may be asked to provide on the Unbranded Space Design Agency website (https://unbrandedspace.com.au) 
  • Information collected by Analytics Software on the Unbranded Space Design Agency website (https://unbrandedspace.com.au) 
  • Information that Unbranded Space store as part of providing a subscription service.
  1. 1. Information You Provide on Our Website

Our website collects and stores information in the following ways:

Forms

We use a number of forms to gather information for various uses. Our standard contact form asks you for the following.

  • Your Name
  • Your Email Address
  • A message or comment

Information sent to us in our standard contact form is kept for up to 12 months, and then deleted, subject to all matters relating to the content of the message having concluded. We do not use the information submitted through these forms for marketing purposes. 

We also have forms that are used to request design work or quotes. These form submissions can be the basis of a legally binding agreement, however, the only personal information we ever ask for is your name and an email address. All other information relates to the business entity that we are providing a service to.  We do not use this information for marketing purposes. We keep these emails for a period of up to 12 months from the date that the form was submitted or the date we concluded the work requested, whichever is the later. 

We also have a signup form for our subscription services. There is also an Opt-In selection for receiving our newsletter. Should this be checked then we may send you emails from time to time marketing our services, but we do not share this information with any other party. 

Subscriber Information

The only personal information we request from our subscribers is their name and email address. All other information requested relates to the subscribers business identity. Regardless we do not share this information with any other party unless specific permission has been granted by you to purchase, subscribe or signup to third-party services. For example, we may purchase a domain in your name if requested. 

Our Subscription Signup form asks you a series of questions about the service you are requesting. This information forms the basis of the legal agreement between you and Unbranded Space and therefore must be retained for the duration of time you use our services. The exception is the “opt-in” newsletter sign-up. Should you decide to “opt-in”, then you will have the ability to unsubscribe at any time. 

When you register a Domain Name through us we are legally required by ICANN (the Internet Corporation for Assigned Names and Numbers) to make available the personal information we collect from you when you apply to register any generic top-level domain names (eg., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. This obligation also applies to some of the country code top-level domains including the .au domains. We supply a Domain Privacy product which may be used to mask personal information for some domain names. In this situation you must provide :

  • Your name as the registrant.
  • Your business
  • Your address
  • A contact number
  • A contact email address
  • You are also required by certain domains to make a legal declaration that you are entitled to the domain name.

All other information you add as part of our service is considered User Generated Content and is governed by our Terms of Service (TOS) taking into account 1.3 below. 

We use the Stripe Payment Gateway for you to enter your Credit Cards for subscription payment. At no point do we store or are we privy to the information you enter. You communicate directly with the Stripe Payment Gateway. The Stripe Privacy Policy can be found here

We use third-party accounting software to maintain our subscription invoicing.  We store your name and business email & address and a record of your invoices. The privacy policy for our accounting software can be found here.   

Analytics

This website uses Google Analytics to collect information about site visitors. See How Google uses data when you use our partners’ sites or apps. You can opt-out of Google Analytics at any time. We have opted that Google retains data for 26 months from the last time a user visits our site. 

1.2. What we do with your information.

Information submitted via our website is used to provide assistance and advice to customers about our services. Some information submitted by our website such as a Design Request or Subscription Sign up is deemed to form the basis of a legally binding agreement.

We use Analytical Data, to obtain feedback about traffic volumes, usage patterns and broad demographical statistics on our users. We do not use it to identify or profile individuals.

We use subscriber information as a means of identifying you so that we can provide and maintain your subscription service. We may use your details for promoting our own products and services if you have “opted-in” to receive our newsletter, but will not pass that information onto any other party unless legally obliged to by law.

By accepting our privacy policy you agree to allow us to use any website created on our services for our own promotional purposes in any print, digital or media platform should we choose to. We will not disclose any information other than that which is visible on your published website.

1.3 Your Data Rights

Some information you have provided us is essential to us maintaining the service we provide you. This is restricted to your name, email and business contact information. In the event that you no longer wish to use our services, we will delete this information 30 days after the service has expired. 

As a subscriber you have the ability to generate your own content and place it on the server. You can edit and delete the data you place on on servers at any time. You can also export this information via your dashboard. 

1.4 Our Data Procedures

Our website provides 256bit SSL encryption for all information submitted. We do not store any information at all about individuals on our website. In the event of a data breach of our website we will take down our website until such time as the breach has been rectified. In any event, no personal information will have been compromised. 

Our subscribers are granted a user account associated with their hosted WordPress service. The subscriber must bear ultimate responsibility for securing their personal information as detailed in our TOS & SLA. For our part we insist that every subscriber website must be protected with 256bit SSL encryption and recommend two-factor authentication on user accounts. Should the subscriber’s hosting service be compromised where there is a data breach, we will advise the subscriber in less than 24 hours from the time we become aware of the breach. In the event of a breach, our policy is to immediately deactivate a service until such time as we can identify the nature of the breach and form a plan of action. 

1.6. Legal Jurisdiction

All subscribers are bound to legal jurisdiction of Western Australia, Australia regardless of their geolocation.

1.7. Exemption of Policy

Our privacy policy does not extend to the website and/or products and services that subscribers offer through our service. 

This Privacy Policy was Last Updated on 28th May 2018