Privacy Policy

Introduction

This privacy policy describes the information we collect about our website users as well as the information we store about our clients. It only relates to our website located at https://unbrandedspace.com.au and client dashboard located at https://my.unbrandedspace.com.au 

What personal data we collect and why we collect it

If you are a client of Unbranded Space we maintain a record of your name and business contact details so that we can invoice for our services. Although you have the ability to store a credit card for convenience, we do not store this information in our database, but rather use a third party gateway called Stripe. In addition, we log your interaction with our client dashboard so that we can provide the service as set out in our Service Level Agreements. By agreeing to use our service you agree to use capturing and storing the information that we collect.   

For users of our public site at unbrandedspace.com.au, we collect analytical data on how users interact with our website using Google Analytics. This is anonymous data although your IP address is stored. We capture this information to better understand how our users behave on our website. We do not actively use your data for the purposes of retargeted advertising or marketing services. 

Contact forms

When you provide information to us in a form on our website that information is captured via a HTML form and also sent to Hubspot (hubspot.com). Your contact information is stored in Hubspot’s database so that we can provide a better service to you.  You can view what they do with the data at https://legal.hubspot.com/privacy-policy 

Cookies

Please refer to our Cookies policy on our Legal page for what cookies we store. 

How long we retain your data

While you are an active client with Unbranded Space we will retain your data indefinitely. If you cease to be a client of Unbranded Space then we review our database every 12 months and remove client data that is no longer relevant to an active service. You can request that this data be removed earlier, and we will comply provided there is no hindrance to us in doing so. Third-party data holders such as Google and Hubspot have their own data retention settings and can be reviewed in their privacy information. 

Your contact information

We do not disclose your contact information to any other third-party other than described above.

How we protect your data

Your data is encrypted using SSL technology and all information is only accessible through secure login areas. We do not store your credit card information. 

Additional Third-Party Services

litespeed-cache

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.
 
This page will be updated should any of the information relating to our Privacy Policy change. 
 

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COVID-19 Notice: As of the 27th June, 2020 Western Australia is entering Phase 4 of the lifting of COVID-19 restrictions. Unbranded Space’s policy during phase 4 is that we are now able to resume face to face meetings with clients. However please note that we are still actively doing Zoom video conference meetings as on option of convenience and at a discount where the consultancy fee is a flat $99 (GST Inc) per hour

Fees (GST Inc):  Our on-site consultation fee is $121 for the first hour and then $99 per hour after that. Travel outside of a 15km Albany CBD Radius and up to 50kms, will incur an additional fee of $99. Please contact us before booking if you live more than 50km from the Albany CBD.