Managed WordPress Service Agreement


The Terms of Service & Service Level Agreement below applies to all entities who have a Managed WordPress Service arrangement with Unbranded Space. By subscribing to this service, you agree to the following Agreements and policies outlined below. This agreement is between you and Unbranded Space.


1. This Service

1.1 The Unbranded Space Subscription Service is provided by Unbranded Space to you. Your use of this Service and any additional services introduced by us and contained within constitutes acceptance by you of these Terms of Service (TOS).

1.2. This TOS, together with your Subscription order, represent the entire agreement relating to the Services and supersedes any agreements previously entered into between you and Unbranded Space. Any other contract provisions presented by you are expressly rejected.

1.3. In addition to this TOS, all domain name registrations are subject to the terms and conditions of any registrar Unbranded Space may use to fulfil the Order and their rules and regulations. You agree to be bound by the rules and regulations and dispute resolution policies applicable to each domain name applied for on your behalf. Details of these terms and conditions are available in Section H of this TOS.

1.4. The current TOS is always available on Unbranded Space’s website. We may alter this TOS at any time with notification by posting the updated agreement on our website and where we deem it significant we will notify you directly via email. If you do not agree to any changes, you must terminate your subscription within ten business days of the date of the change. Only an Unbranded Space administrator may alter this TOS. No agent of, or person employed by, or under contract with, Unbranded Space has any authority to alter or vary this TOS. No oral explanation or oral information given by any party shall alter the interpretation of this TOS.

1.5. In this TOS we mention certain legal rights you have if you are a consumer. This TOS does not affect or change these legal rights.

1.6 Unless alternative pricing and provision of service has been stated by us in writing to You, then You agree to all pricing and features of your chosen plan on our website as promoted on the date you accept this agreement.

2. Eligibility

2.1 You must be a minimum age of 18 to register on and use the Service. By registering and using the Service you warrant that you are 18 or older and understand your obligations under this TOS & SLA.

2.2 The business entering into the agreement must be a verifiable legally registered business/company entity. Where we are unable to verify an entity, we reserve the right to refuse service. Entities outside of Australia may subscribe to our services subject to Paragraph 2.4 below.

2.3 As the individual accepting the agreement, you confirm that you have authority to act for the business/company identified in this agreement, subject to Paragraph 5.3 of this TOS.

2.4 Our subscription pricing on on our website is intended for Australian Businesses only. The Prices include GST (Goods & Services Tax) 10%, and is in Australian Dollars. Our pricing is also based on the cost of Hosting Servers located in Australia. For non-Australian entities, we recommend contacting us to discuss a customised service and pricing prior to agreeing to this TOS & SLA.  Your eligibility requires You to agree to all aspects of this TOS & SLA, subject to Paragraph 1.6 above.

2.5 We will review all Orders to determine if they meet our financial, security and other reasonable criteria (Fraud Screen). We might ask you for additional information before we can process your Order. You may receive notice that your Order has been rejected because it fails to pass our Fraud Screen. We are unable to provide additional information about the reasons a particular Order fails to pass the Fraud Screen. Orders that fail our Fraud Screen will not be accepted and Service will not be provided. We have no liability for Orders that are not processed because they have failed our Fraud Screen.

3. General Terms & Conditions

3.1. You will conform to the standards and acceptable use policies of Unbranded Space which are set out in our policies.

3.2. You are responsible for obtaining any licenses or permissions from any third party which are required to upload content to the Services.

3.3. Your personal information is treated in accordance with our Privacy Policy.

3.4. You will receive passwords to be used when you log into your User Area, server and/or certain Services. You are solely responsible for all passwords. You must keep all passwords confidential and take security measures to prevent any person from gaining access to them.

3.5. Unbranded Space’s Service Level Agreement in Section A (SLA) sets out the performance you can expect from us. The SLA is your sole and exclusive remedy for Service disruptions covered by it unless you are a consumer in which case you have certain rights under the law if we fail to provide the Services to you.

3.6. Certain aspects of the Services will only be licensed to you. These aspects may only be used by you while using the Services, and may not be transferred. Upon Termination of this TOS, or a particular Service, this license will end.

3.7. The Services are provided to you as configured for our standard customer. We may update or upgrade the Services and/or any software installed on your account at any time without prior notification to you. You bear ultimate responsibility to ensure that the Services are configured to meet your operational, privacy and security needs. Your hardware, software and any other items you deem necessary to use the Services must be compatible with the Services. We are not obligated to modify the Services to accommodate your use.

3.8. To the maximum extent applicable under national law and without affecting your rights as a consumer, the Services are provided on as-is basis. The hardware configurations may vary. Unbranded Space may replace your host server hardware, transfer it from one datacenter to another, transfer your account to another server or modify certain software configurations when deemed necessary by Unbranded Space.  These different configurations may result in slightly different performance from the Services.

3.9. The proprietary and third-party software we offer as part of the Service is provided as-is and is subject to all warranty disclaimers and limitations of liability set out herein. This software may have terms and conditions that are in addition to those set out in this TOS. By agreeing to this TOS you are also agreeing to the TOS of our third-party providers. If you fail to do so, your ability to use the Service may be affected. Terms and conditions incorporated by reference are listed in the respective sections of this TOS.

3.10. We will use good faith efforts to backup data stored on the server. We provide daily server backups for all servers. A server backup can only be restored in the event of a server-wide failure, and will be performed without the need to obtain consent from You. You are not able to request a server backup be restored, but nor will you ever be charged a fee for a server-wide backup restoration. We also provide a secondary backup service as detailed in SECTION G – BACKUP SERVICES, below.

3.11. We provide certain Services designed to filter unwanted email. Depending on the Services set out in your Order, email filtering may be activated by default; in other cases, it is an additional service which we reserve the right to charge for. Email filtering will likely result in the capture of some legitimate email and the failure to capture some unwanted email that may contain spam, phishing scams and viruses. We recommend that you implement additional levels of protection. Email that is captured by our filtering system is not subject to our SLA.

3.12 By signing up for an Unbranded Space Subscription, you have the option to join our Unbranded Space Subscribers Mailing List. This mailing list will be used to send out newsletters about updates, new features and other bits of information which we think our subscribers will benefit from. As per our privacy statement, we will not give or sell your contact details to anyone else unless required to by law. You will have the option to unsubscribe from the mailing list by clicking on the unsubscribe link in your newsletter email.

4. Pricing, Plans and Features

4.1 Each Order for Services by you shall be deemed to be an offer by you to buy the Services from us subject to this TOS. No Order shall be deemed to be accepted by us until we provision your account. The date on which we provide notice to you that the account is provisioned is the Effective Date of this Agreement. The Initial Term of the Services is set out in your Order (Initial Term). Upon the expiration of the Initial Term, we shall renew your services as described in our Renewal Policy.

4.2 For current pricing and plans please see the pricing page located on our website.

4.3 Certain features available to annual subscribers are not available to monthly subscribers. Please refer to the Features table on our pricing page for more information.

4.4 We reserve the right to change pricing, plans and the features offered at any time and without notice to you.

4.5 We are under no obligation to deliver any Services other than those identified in the Order.

5.  Ownership of Account

5.1. Your contact information is set out in the ‘Profile’ section in the User Dashboard.

5.2. If you, on behalf of another person or entity, create an account, you warrant that you will administer the account in good faith, and will indemnify us against all losses and liabilities sustained by us should you administer the account in ways that are adverse to the End User and result in any claim against us.

5.3. For the avoidance of doubt, the individual or entity set out in the Account Owner Information ‘Profile’ section of the User Area is considered by us to be the owner of the account and all associated services (Account Owner). If you are the Account Owner and are administering the account on behalf of a third party, you agree to administer this account in their best interests and indemnify us, pursuant to paragraph 11.2, should an individual or entity claim that they own the account or its content, or that your administration has not, or is not, in their interest. Domain names are owned as set out in applicable rules. If you purchase a domain name on behalf of a third party, and a dispute arises regarding your administration of that domain name, you agree to pay all registration fees during the time the dispute is pending.

The individual or entity paying for the Services may not be considered to be the owner of the account. It is your obligation to ensure that you correctly indicate ownership of your account. If there is a dispute about ownership, the account may be locked until the parties to the dispute agree on a resolution, or until the matter is resolved judicially.

5.4. You are responsible for providing valid contact information and keeping your contact details up to date. If you fail to do so, Unbranded Space accepts no liability in the event that it grants access to the account or gives ownership of the account to another person. You also accept that by not providing us with current contact information, that your account may be suspended or cancelled in the event that we are unable to send you information about renewal of your subscription.

6. Payment and Credit Control

6.1 All service contracts are for a monthly or annual period, from when the account is created.

6.2 All services are billed monthly or annually (as specified by you) in advance of the service being provided. Each subsequent payment will be billed on a monthly or annual anniversary of your initial billing date as determined by the billing cycle of the plan you have chosen.

6.3 Monthly Subscription Plans are only provided if a valid Credit Card is Given. Annual Subscriptions will be given the option to pay by Direct Bank Transfer provided the entity is a verifiable Australia business or company. All payments must be made in Australian Dollars.

6.4 Upgrades to higher subscription plans will take effect immediately and a billing adjustment will be made on a pro-rata basis. Ie. if you switch halfway through your billing period you will be charged the difference between the 2 plans for the remaining time of your billing period.

6.5 You may downgrade to a lower plan, but this will not take effect until your current billing period has expired.

6.5 It is a condition of use that a valid debit or credit card is provided at all times in order for a monthly subscription to remain active.

6.6 Where a credit or debit card payment request is made by us and is declined by your card company or bank (for whatever reason) access to your account or accounts may be suspended immediately until such time as a valid payment has been processed and a valid credit or debit card is associated with your account or accounts.

6.7 Where required by Australian Law, we will indicate that Goods & Services Tax (GST) is applicable. Upon each successful payment, you will receive a Tax Receipt which will include a statement that GST 10% has been charged and will also include our Australian Business Number. By agreeing to our TOS you accept that we have met our legal obligation under Australian Taxation Law for providing Tax Invoices. The provision of any receipt/invoice other than those automatically generated by our software will incur a fee. The amount of this fee is at our discretion.

6.8. If you believe there is an error on your bill, you must contact us in writing. We each agree to work together in good faith to resolve any billing disputes. If you contact your credit card company, prior to notifying us of a dispute, and initiate a “chargeback” based on this dispute, we will charge you for investigation and processing. This compensates us for the investigation your card issuer requires us to conduct in order to demonstrate our right to payment. All of your Services may be suspended during bill disputes. To reactivate your Services, you must first pay all outstanding Fees.

7. Cancellation

7.1 You can request cancellation of your service at any time and we will automatically cancel your service at the end of your monthly/annual billing cycle. Your website and access to our services will continue until this time.

7.2 If after advising us of your wish to cancel your subscription, you change your mind, and your billing cycle has not expired, then you can advise us through our support pages.

7.3 After cancelling your subscription and your billing cycle expires, then you will no longer be able to access your user dashboard, your website, email or any other services provided by Unbranded Space with the exception of Domain Names as detailed in 6.4 below. We reserve the right to completely remove your website, email accounts and user accounts from our servers upon the expiration of your subscription.

7.4 Cancelation of Domain Names. If you have registered a domain with us, then you will continue to own that domain through to the end of its registration period after which you may renew your registration with us. You may transfer your domain registration away from us to another registrar at any time during or after your subscription period.

7.5 It is important to understand that certain Services are bundled together. As a result, cancellation of the Services that provide hosting (Hosting Account) may result in immediate termination of multiple aspects of the Services. It is your obligation to ensure that you arrange to transfer anything you need from the Services prior to cancellation. We have no obligation to forward e-mail following a cancellation.

7.6 As soon as a subscription renewal payment becomes overdue, Unbranded Space may suspend the service at their discretion. We will advise you of suspension by sending an email to the contact address that is stored in our client dashboard. 

7.7 If a subscription renewal remains overdue for 14 days or more then Unbranded Space reserve the right to cancel the service. In such a situation your account will be treated as cancelled by you as detailed in 7.3, 7.4 & 7.5 above. This includes the complete irretrievable removal of all files and data from our system.

7.8 Domains that are not included free with a subscription service will be suspended as soon as the registration period expires unless renewal payment has been made and confirmed by Unbranded Space. Suspended Domains will be deemed cancelled after a set period as outlined in Section H – Domain Names below.

8. Refunds

8.1 We offer a refund during the initial 30 days of an annual subscription service only. as per Section B of the SLA below

9. Technical Support

9.1 We provide technical support through a ticket system in the support pages of our dashboard. Our technical support is available only to registered users of our services and is provided on an as-is, as available basis. If your request for technical support exceeds that of similarly situated customers or is within the scope of our paid support and development services, we may charge you additional support fees. We will inform you, and receive your consent, prior to charging you for technical support.

9.2 If you request technical support, you agree that we may have full access to all aspects of the Services accessible to us based on your request. You are solely responsible for any changes you make to your account after we complete your request.

9.3 To the maximum extent applicable under national law and without affecting your rights as a consumer, all support is provided as-is and is subject to the disclaimers of warranties and limitation of liability set out in this TOS. While we will use reasonable efforts to provide technical support to you and to perform any work you request in a timely and professional manner, we cannot guarantee the result you expect or that an issue might not occur again. We retain the right to refuse to provide technical support to you if your use of technical support exceeds that of similarly situated customers, or if you are verbally abusive to our employees or contractors. We may refuse to perform any request that requires changes not compatible with the Services or is not related to them or might create a security risk or endanger their performance.

9.4 Where technical issues arise through misuse of our services due to, but not limited to neglect, lack of knowledge, or malicious intent, Unbranded Space reserves the right to refuse to rectify the issues. If Unbranded Space agree to rectify the issues we will charge a fee for this service.

9.5 Technical Support is limited to services relating to technical issues arising from hosting or related services such as email and domains. Requests for instruction or advice in relation to any aspect of the services we provide are provided on a paid consultation basis. Requests to perform updates to or the creation of content or functionality of any service we provide will be deemed as a request for paid services.

10. Intellectual Property Rights and Other Consents

10.1. Unbranded Space retains ownership of all intellectual property rights in the Services it provides. Unbranded Space grants to you a limited license to access and use the Services. All trademarks, product names and company names or logos used by Unbranded Space are Unbranded Space’s property or the property of their respective owners. No permission is given by Unbranded Space to you or an affiliate to use any such trademarks, product names, company names, logos or titles, and you acknowledge that such use is an infringement of the owner’s rights.

10.2. If we have not provided a license for you to use software as part of the Services, you agree to procure appropriate licenses to use all “Required Licenses.” “Required Licenses” means any licenses, consents or approvals required to use software, hardware and other items whose use is facilitated by the Service. You agree to provide us with copies of the Required Licenses promptly following our written request.

10.3. You are solely responsible for obtaining all intellectual property rights in the intellectual property of others, including, but not limited to, clearances and/or other consents and authorisations necessary to use the names, marks or other materials which are used by you in, or transmitted via, our service. On becoming aware of any dispute between you and any other individual or organisation regarding intellectual property, Unbranded Space reserves the right, at its sole discretion and without notice or liability to you, to cease any further use of the intellectual property including, without limitation, deleting or suspending them from its computer systems and/or to make appropriate representations or provide information to any relevant authority or interested party.

10.4. Unless otherwise set out in this TOS, you own all right, title and interest to the information you place on our servers pursuant to the Services. If you submit feedback to us in the form of trouble tickets or in another similar manner, we shall have the right to use that information to improve our business processes. You have no right to any intellectual property that is based on an improvement to our business based on this feedback.

10.5 All Design Work requested by you to be performed by Unbranded Space is subject to the Design Agreement.

10.6 Where a website has been created by Unbranded Space using a template design provided by us, you are granted a non-exclusive license to use the website, however an exclusive license remains where website contains content where you or a third party may own the intellectual property rights.

10.7 We reserve the right to use the website and/or other designs created by Unbranded Space in promoting our services.

11.  Representations and Warranties

11.1. You promise that (i) you have the experience and knowledge necessary to use the Services; (ii) you and your End Users understand and appreciate the risks inherent to you and your business that come from accessing the Internet; (iii) you have sufficient knowledge about administering, designing and operating the functions facilitated by the Services necessary to take advantage of them; (iv) you will not violate any applicable laws and/or regulations in your use of the Services; (v) you own all intellectual property rights in, or have a license to use, any information you provide to us necessary for us to perform the Services, or to any information transmitted by us through the Services; (vi) you will make backup copies of all information in a location independent of ours, and will not use Backup Services as your sole backup; and (vi) you will pass through the terms of this TOS, and any agreements incorporated by reference, to your End Users.


12.  Limitation of Liability


13.  Indemnity

13.1. We shall compensate you fully and not counter-claim against you, and at our own expense agree to defend, or at our option to settle, any claim, suit or proceeding brought or threatened against you so far as it is based on a claim that the Services infringe any issued patent or registered copyright. This provision is expressly limited to aspects of the Services which are fully owned by us. It does not extend to products or services provided by third parties even if incorporated into the Services. This paragraph will be conditioned on your notifying us promptly in writing of the claim and giving us full authority, information, and assistance for the defence and settlement of that claim. You shall have the right to participate in the defence of the claim at your expense. If such claim has occurred, or in our opinion is likely to occur, you agree to permit us, at our option and expense, either to: (i) procure for you the right to continue using the Services; (ii) replace an individual component of the Services with a product or service, regardless of manufacturer, performing the same or similar function as the infringing aspect of the Services, or modify the same so that it becomes non-infringing; or (iii) if neither of the foregoing alternatives is reasonably available, immediately terminate our obligations (and your rights) under this TOS with regard to such Service and refund to you the price originally paid by you to us for the Service, or the Fee actually received by us from you for the three month period immediately preceding the occurrence of the event on which the indemnification claim is based. This shall be your only remedy, and our only obligation to you, should a third party allege that the Services infringe any issued patent or registered copyright.

13.2. You agree to defend, compensate fully and not counter-claim against us, our parent, subsidiary and affiliated companies, third party service providers and each of their respective officers, directors, employees, shareholders and agents (each an “indemnified party” and, collectively, “indemnified parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys’ fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to: (i) your use of the Services; (ii) any violation by you of any of our policies; (iii) any breach of any of your representations, warranties or covenants contained in this TOS; and/or (iv) any acts or omissions by you. The terms of this section shall survive any termination of this TOS. For the purpose of this paragraph only, the term “you” as set out in subparagraphs (i) through (iv) includes you, End Users, visitors to your website, and users of your products or services, the use of which is facilitated by us.

14.  Certain Information

14.1. Both you and Unbranded Space undertake not to disclose to a third party any confidential information which you or Unbranded Space receive relating to the contents or performance of this TOS, unless necessary for a party to perform their obligations under this TOS, the Services or the other party’s business in general, and shall procure that each of its directors and employees shall not do so, except with the prior consent in writing of the other party, as required by law, or to the extent to which that information is publicly available or already known to the receiving party at the date of receipt, other than through any unauthorised disclosure by any person.

14.2. Without prejudice to Paragraph 13.1., Unbranded Space shall be entitled to mention your name as a client of Unbranded Space and the name(s) of the Services which Unbranded Space provides to you with your prior consent.

14.3. If a law or regulation compels disclosure of information held by us, we are required to respond. Unless notifying you is prohibited by the law, or a reasonable interpretation of that law, we will use reasonable efforts to contact the Account Owner. We are not required to respond to demands by you that we provide information about your account as part of litigation. However, if we agree to do so, we will charge you administrative hourly fee for each hour we spend responding to your request. You will also be charged the fees we are charged by our attorneys in responding to your request.

15.  Notices

15.1. Any notice to be given by either party to the other may be sent by email, support ticket or recorded delivery if (i) to you, the Account Owner; or (ii) to us. In addition, we may communicate with you using the Support ticketing system facilitated by our User Area. Notices of support tickets opened on your behalf are sent to you by email and shall be deemed received upon sending.

15.2. You are required to provide notices to us about the Services through direct email contact or the ticketing system of the Client Dashboard Area. We will provide notices to you using the contact information you provide to us in the “Announcements” section of the Client Dashboard Area. We have no responsibility for misdirected notices based on your failure to provide correct information.

15.3. Termination notices must be provided to us as set out in paragraph 7.

15.4. Legal Notices to us, which are effective only upon acknowledged receipt, shall be provided to us as follows:

PA Kelly & DJ Mulvey Trading as Unbranded Space
C/- 21 Leschenault St
Albany, WA 6330

16.  Resolution of Disputes and Choice of Law

16.1. Any dispute, controversy or claim arising under this TOS shall be resolved in accordance with the procedures set forth in this Section.

16.2. In the event of a dispute between the parties relating to this TOS, each of the parties shall appoint a designated representative who has authority to settle the dispute. This appointment will take place no later than five business days after the initial request for dispute resolution. The designated representatives shall meet as often as they reasonably deem necessary in order to discuss the dispute and negotiate in good faith in an effort to resolve the dispute. The specific format for such discussions will be left to the discretion of the designated representatives; however, all reasonable requests for relevant information made by one party to the other shall be honoured.

16.3. The parties agree that the courts of Australia shall have non-exclusive jurisdiction over all disputes and other matters relating to the interpretation and enforcement of this TOS or any other document entered into by the parties. All disputes and other matters relating to the interpretation and enforcement of this TOS or any other document entered into by the parties shall be governed by the laws of Australia.

17.  Definitions

“Consumer” is an individual acting for purposes wholly or mainly outside of his or her trade, business, craft or profession;

“End User” is the individual or entity who uses, or to whom you provide, your services;

“ICANN” means the Internet Corporation for Assigned Names and Numbers;

“Materials” means any information, reports, documents, software or other materials created by Unbranded Space as part of the Services, including all methodologies, know-how and processes used to do so;

“Server” means the computer server equipment operated by Unbranded Space in connection with the provision of the Services;

“Service” or “Services” means any and all services provided by Unbranded Space under this TOS including, without limitation, domain name registration services, domain name portfolio management services, domain name searching, monitoring and recovery services, space hosting, web, email and Usenet searching and monitoring services and professional services, and any other services requested by you which may be provided from time to time as set out on the portion of our website describing the individual Service (Product Pages);

“Unbranded Space” means the legal entity delivering the Services to you as set out on the Legal page on this Website and any of its subsidiaries or affiliated entities;
“Space” means the area on the Server allocated to you by Unbranded Space for use by you as a site on the Internet;

“Term” means the prepaid period during which you receive Services from Unbranded Space;

“User Area” means the part of the Unbranded Space website from which you can manage your services and to which you are given login credentials at the start of your Initial Term; and

“You” and “your” mean the person, firm or company who purchases Services from Unbranded Space.

18.  Miscellaneous

18.1. If any provision of this TOS or part thereof shall be void for whatever reason, the offending words shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18.2. Your rights and obligations under this TOS are personal to you, and you shall not assign, lease, charge, sub-license, or otherwise transfer such rights and obligations in whole or in part.

18.3. Unbranded Space reserves the right to sub-contract any of the work required to fulfil the Services and to assign this TOS.

18.4. Except for the obligation to pay the Fees, neither party shall be liable for any delay or failure in performance due to events outside the defaulting party’s reasonable control, including, without limitation, acts of God, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, failures of telecommunication carriers, delays of common carriers, or other circumstances beyond its reasonable control. The obligations and rights of the excused party shall be extended on a day to day basis for the time period equal to the period of the excusable delay. The party affected by such an occurrence shall notify the other party as soon as possible, but in no event later than ten days from the beginning of the event.

18.5. Any delay or forbearance by either party in enforcing any provisions of this TOS or any of its rights hereunder shall not be construed as a waiver of such provision or right thereafter to enforce the same.

18.6. Paragraph headings have been included in this TOS for convenience only and shall not be considered part of, or be used in interpreting, this TOS.

18.7. This TOS does not create any agency, partnership, joint venture, or franchise relationship. Neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other party in any respect whatsoever.

18.8 SURVIVAL. Paragraphs 12, 13, 14 (for a period of three years following Termination), 15, 16, 17, 18.1, 18.8, Section A (below) shall survive the termination of this TOS.


Section A – Uptime

Unbranded Space’s will do everything in their power to maintain a service uptime. However in using our service you acknowledge that we are not responsible for server uptime, but is the responsibility of the 3rd party hosting company we purchase our hosting from.

Excused Downtime

The following events may occur which are due to our hosting company  :

  • Scheduled maintenance;
  • Emergency maintenance, hardware and software failure;
  • Distributed denial of service (DDOS) attacks, hacker attacks, and other similar events.

The following events may occur and are beyond our control or the control of our hosting company

  • Downtime caused by you, your own configuration, or third-party applications you use;
  • Downtime caused when you reach the maximum resources allocation for your plan;
  • Downtime caused because you have violated this TOS;
  • Downtime during work on your technical support request(s); or
  • Force majeure.

To the maximum extent applicable under national law and without affecting your rights as a consumer, this SLA is your sole and exclusive remedy for downtime, or any network, software, hardware or Equipment failure.

You are also bound by the TOS & SLA of our wholesale company. These can be found here.

Section B – Refunds

We provide a refund during the first 30 days of an annual subscription hosting.  The guarantee does not extend to design services performed by Unbranded Space. 

The following conditions apply to our 30-day refund:

  • In the event that we have incurred costs that we are unable to recover as part of providing our service to, we will subtract those costs from the amount we refund to you.
  • If we have performed work for you that has not been invoiced at the time of a refund requested, then we reserve the right to invoice for said work and deduct fully or partially the invoice amount from any refund due to you. Should the amount of invoiced work exceed the refund due to you, then we reserve the right to invoice you for the difference.
  • The refund only applies to the first 30 days of your initial subscription period ie. if you pay a monthly subscription, then we do not offer refunds.
  • Where we sell a service to you as a reseller (ie. Domain Names), then you are bound by the wholesale registrar’s refund policy.

We do not offer refunds on our design services as they are based on an hourly labour charge.

We do not offer refunds on monthly subscriptions. 

Section C – Renewal Policy

You may choose to renew your Service(s) manually at any time. From time-to-time special promotions may be available only for manual renewal of your Services.

All Services are set to renew automatically. Your current payment method is automatically charged the standard Fees for a Renewal Term:

  • Monthly subscriptions – On the same day of each month, commencing on the day of the month your trial expires or you manually upgrade to a paid plan.
  • Annual Subscriptions – On the same date of each year commencing on the day of the month your trial expires or you manually upgrade to a paid plan.

If we cannot process a renewal charge at the scheduled date, we will make additional attempts to charge your payment method(s) until you renew or terminate the Services. We will always charge for renewal the primary payment method on file first. Should the primary payment method fail, we will retry billing any other payment methods on file in the order listed in your User Area. We are not responsible for your data or domain name if Services are terminated because your payment method(s) have expired or are no longer valid for any reason.

Section D – Fair Use Policy

Our Fair Use Policy sets out certain limitations on the allocation of Server resources, aiming to allocate all our customers fair and adequate use of the Services. Details on the resource allocation are set on the website and additional information can be found in our FAQs in the Support pages of your user admin.

When using the Services, you will ensure that neither you nor any of your End Users make excessive use of the Server resources to Unbranded Space’s detriment or that of our other customers. The term “excessive” is defined by our experience with similarly situated customers. Your account includes a control panel that provides statistics setting out your use of the resources associated with the Services. These statistics are the sole and exclusive method to determine whether your account has exceeded its allocated resources.

You agree that we have the sole right to decide what constitutes a violation of the Fair Use Policy and what is the appropriate severity of any corrective action to be applied. Failure on your part to maintain your account in full compliance with the TOS may result in a warning, resource usage limitations, suspension or immediate account termination with no refund. You understand and agree that in the event of violation of the Fair Use Policy, we may provide you with a certain period of time to correct the issue. If you take no action during this period, we may apply corrective actions at our sole discretion. You acknowledge that we can immediately suspend and/or terminate each account that violates the Fair Use Policy and will not be responsible for any data loss resulting from such termination of Services.

Section E – Upgrade/Downgrade Policy

You can choose to upgrade or downgrade your subscription at any time. All available upgrade options will be listed in your User Area. You may incur pro-rata charges if upgrading midway through a billing cycle.

We deem moving from a monthly billing cycle to an annual billing cycle as an upgrade to your plan.

We deem moving from an annual billing cycle to a monthly billing cycle as a downgrade to your plan

You can only choose to downgrade your account when your current billing cycle is complete, however, you can notify us of your desire to do so at any time.

You can request a downgrade from your User Dashboard support section. We may refuse to process your request if your account does not meet the conditions for a downgrade or if in our reasonable opinion the new plan is not suitable for the account.

Certain services applicable to an annual subscription may not be available for a monthly subscription. These include:

  • Additional Payment Options other than Credit Card.
  • Domain Name Registration/Renewal. Free Domains may no longer be included, but it is possible that there will still be time left on your registration period, so you are not liable to pay any renewal fees until the Domain Registration period expires. When this expires you will then be billed for the renewal charge. Domain Costs are available through your client dashboard.
  • We may introduce features which are exclusive to annual subscribers in the future and these may also become unavailable when downgrading an account.

Section G – Backup Services

We perform daily backups of our entire network. This means that in the event of a critical hardware failure, a malicious attack or some other cause for our services to become lost or corrupted, we are able to restore our system with no more than 24 hours of data loss. The daily backup service does not include isolated backups of websites.

Many of our plans also provide a secondary backup service. These secondary backups are localised backups of your website, email and other hosted services. You can request that a backup is restored at any time with the understanding that any data generated on the server since the last backup will be lost, and that Unbranded Space reserve the right to charge at our hourly rate for the time taken to restore the backup. The frequency at which we perform secondary backups is available under the heading “Plans & Features” on our Managed WordPress page.

We may determine that certain file extensions are not suitable for backup and exclude them from the backup. Examples include, but are not limited to, music, movies and/or archives. It is your obligation to verify whether particular files will be, or have been, backed up.

Section H – Domain names

For Domain Name Service Level Agreements, Terms & Policies please visit

Section J – WordPress

Your website and dashboard are built on the WordPress platform. We use a multisite environment to allow us to offer a controlled environment for better security and stability. By using our service you are agreeing to the licensing conditions set out in the WordPress License Agreement.

In addition to the WordPress license we also apply the following conditions:

Only the themes and plugins we allow are available to our subscribers. Even though we do this to limit the possibility of conflicts between plugins, themes and WordPress it is still possible that conflicts may occur when a plugin, theme or the WordPress core engine are upgraded.

You can request a plugin or theme be installed and we will assess it’s compatibility with our system. Should we agree to install the theme or plugin and subsequent issues occur we will deactivate the theme or plugin causing the conflict. If your website uses this theme or plugin then you may find that your site no longer functions as intended. We will endeavour to rectify this issue but we may charge you based on our hourly rate to do so.   

Tuition for using WordPress is not provided as part of this service agreement service.

It is at the discretion of Unbranded Space to decide whether or not requests in relation to support in using WordPress fall under your subscription or will incur an additional fee.

You agree that Unbranded Space is not liable for any damage to your website that may result from your use of the WordPress, it’s themes or plugins.

Section K – WordPress Themes and Plugins 

WordPress themes and plugins are created by a number of individuals or organisations acting independently of each other and of the core WordPress team. Although we aim to test themes and plugins for compatibility before making them available to our subscribers, it could still occur that a conflict arises between plugins, themes and other elements of WordPress. By using a theme or plugin you are bound by the terms and conditions of that plugin author – the details of which can be located via the relevant Theme and Plugins section of your client dashboard.

Should an issue occur in relation to a theme or plugin which negatively impacts on our clients across our entire network we will prioritise and rectify the problem as soon as possible. Where we decide to deactivate a theme and plugin and the act of doing so has a negative impact on the appearance or performance of your website, then You accept that we have done so for the benefit of our network of users, and cannot claim recompense for any negative impact that such an act may have on your website. We will work to resolve the issue as quickly as possible.

Should an issue be isolated to just your website, and we are able to isolate the issue to a plugin or theme not installed by us or one that we have exclusively installed for you then it is possible we may charge you based on our hourly rate to fix the issue.

Tuition in using themes and plugins is not provided as part of our service however from time to time we may release videos or articles offering tips on how them.

It is at the discretion of Unbranded Space to decide whether or not requests in relation to support in using themes or plugins fall under your subscription or will incur an additional fee.

You agree that Unbranded Space is not liable for any damage to your website that may result from your use of a theme or plugin.

Section L – Elementor

Our Site-builder is software that allows you to create and manage your website. The software is supplied by Elementor. By using our service you are also bound to the Elementor Terms of Service agreement.

Our subscription plan entitles you to an Elementor or Elementor Pro subscription for the duration of your subscription. Should you downgrade to a plan that no longer provides you with an Elementor Pro subscription, then you accept that some features of your website may no longer function. You can not hold Unbranded Space responsible or liable for any damages or consequential loss relating to such an action.

Tuition in using Elementor is not provided as part of your subscription.

It is at the discretion of Unbranded Space to decide whether or not requests in relation to support in using Elementor fall under your subscription or will incur an additional fees.

You agree that Unbranded Space is not liable for any damage to your website that may result from your use of the Elementor software installed on your account.

Section K – Unbranded Space Dashboard

The Unbranded Space Dashboard is a plugin that runs on the WordPress Content Management System. As a subscriber of Unbranded Space, we grant you license to use the features of our dashboard as intended by us. You agree to use the dashboard for it’s intended purpose. We strictly prohibit the following:

  • Using the Unbranded Space Dashboard to gain access to information, data or files not relating to your account.
  • Altering the appearance of the Unbranded Space Dashboard outside of the tools provided for visual customisation.
  • Downloading or redistributing the Unbranded Space Dashboard plugin, including any videos, images, graphics or any other form of media included with the plugin.
  • Altering the plugin code of the Unbranded Space Dashboard.